Family sports days & group holidays FAQs
The sensible questions before the group chat gets carried away. Straight answers from Hannah and Kieran, our family team at Trent Park.
Costs & what’s included
How much does a family sports day or group holiday cost?
Every trip gets a personal written quote in pounds. Tell Hannah your group size, children’s ages where relevant, preferred sport, dates and budget. Costs depend on the event, ticket options, destination, accommodation and agreed extras — there’s no one-size-fits-all price.
What’s included in our booking?
Tickets-only means tickets, not a hotel. A tailored package combines tickets, a hotel we arrange and the experiences agreed in your quote. Check the exact admission days, accommodation, transport and extras before committing. We don’t arrange flights.
When do we pay?
Tickets-only bookings must be paid in full (100%). For packages, the standard deposit is 40%, with the balance due 14 days before the event, unless otherwise agreed in writing. Hannah sets the amount for your own booking. A confirmation link does not mean money has been received; a payment receipt covers only the payment recorded.
Dates & your group
Are the calendar dates available to book?
Published sporting dates are event schedules, not live ticket stock or confirmed booking slots. Hannah checks availability first. Your request is an enquiry until she confirms the agreed details in writing.
Can children come, and can you help with access requirements?
Tell us everyone’s ages and any access or other requirements before we quote. Suitability, admission rules and facilities vary by venue and activity. Hannah checks the specific options; we don’t assume every experience is suitable for every child.
Does a Trent Park enquiry mean our day takes place there?
Not necessarily. Trent Park, North London, N14 is our base. Your activity or sporting trip may be elsewhere, and the actual venue is confirmed in writing. Call ahead before visiting our registered office.
What happens after we enquire?
You see a Request received page. Hannah checks your wishlist, dates and options, then agrees a quote with you. Once confirmed, she sends a private link showing your own booked package, date, time, venue and group size.
Weather, changes & cancellations
What if the weather turns bad?
A bit of rain doesn’t automatically cancel a day out, but the decision depends on the specific activity, venue and organiser. Ask Hannah about that trip’s weather arrangements before booking. If plans are affected, check her updates and the organiser’s guidance before travelling. We can’t promise an indoor alternative, replacement date or automatic refund for every trip.
What if an event is postponed or cancelled?
Contact Hannah so she can explain the options for your booking. Tickets, accommodation and activities can have different arrangements. Any changes or refunds depend on the applicable terms and your statutory rights — the booking’s written details and our terms are the place to check, not a blanket weather promise.
Can we change the date or the people coming?
Ask Hannah as soon as you know. Changes depend on supplier availability and the booking terms, and may change the price. Nothing is changed until it’s agreed in writing.